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Missing 'circles' in results view

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I've had a customer call and say she can't see the circles in the results view after searching, and has tried two browsers - chrome and edge, but it's not working on her Windows laptop.  Anyone experience similar, and any ideas on what she needs to do to fix the issue, no issues my end, all is working fine, and I know her colleagues have had no issues.  I'm at a loss as to what to suggest, as I've asked her to clear cache, make sure no ad blockers are running etc.

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asked the same question, was told it was a fresh install of chrome and no ad blockers - I actually use ad blockers on my browsers and Intella works fine with chrome.

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