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Showing results for tags 'hasp error'.
Hello There, Last night I started to update my NODE from Connect 2.2.2 to 2.3 version. Immediately after the instalation I received the error 33 - Unable to Access HASP KEY and I notice that the LED from the USB key was off. In order to fix that I used the commands >haspdinst -r then >haspdinst –purge and finally >haspdinst –I from the Version 2.2.2 in order to restore hasp drivers. After that the USB key led trun on again. Because of that I'm still currently using the 2.2.2 version, and I'm not sure if it's a good idea using the new version with old driver
Introduction: This post provides information in regards to troubleshooting issues with Intella and Connect. The information is split into categories to make navigation to the topic, which matches your issue, easier to find. You may have been pointed to this post from the Vound support team. If that is the case, they likely require some information from your Intella/Connect case, or your system. Use this checklist to gather the information required, then provide it to the support team. 1. Intella log files & Exception reports Case logs: Each Intella case has its own set of lo