jon.pearse

Hi llanowar, This feature has not be added yet. We will be moving this task up the list of features to add.

Hi llanowar, We now support custom columns in Intella. This means that you can extract any field from the Headers or Raw data tabs into a custom column. When exporting, these custom columns will be included in the report.

Hi, the Preview window has several tabs for handling attachments etc. For example, if you are previewing an email that has an attachment, the preview window will show an Attachments tab. The attachments can be accessed in this tab. Also, the preview window has a Tree tab where you can view the complete tree (up and down) for the previewed item.

Hi, We know that all vendors work hard to create the best software they can. So as a policy and sign of respect we do not comment or make comparisons with other companies software. We are experts on Intella, but not experts on our competitors features or products. We do know that some other vendors have and use "battlesheet" comparisons. We feel this is just a race to the bottom and not something we want to take part in.

Hi Jefferson, Firstly, please not that Intella/Connect do not have issues with large datasets. We have a number of customers who have processed cases of over 15TB with no issues. These cases are a lot larger than your 3TB case, so the size of the case is not an issue here, and the size would not cause 500 or 504 errors. Secondly, we notice that you don't have enough RAM on the system. In the link below it states "Example; a 1TB case should have no less than 64 gig and appropriate hardware specifications". You should provision more memory for this case if it is over 3TB in size. A lack of memory could be causing your issues. http://community.vound-software.com/index.php?/topic/269-selecting-a-computer-to-host-your-intella-software/ In addition, you can have issues if you have complex keyword lists that are not formatted correctly, or use special/reserved characters.

Hi Adam, Thanks for your ideas and requests. I have notified our development team.

Hi, No, Intella does not support Veeam Backups.

Hi, Currently there is no date and time information for events in the 'Actions' tab. This will be added to version 2.2. You can find this information by extracting an 'Event log' from the Export file menu at the top of the screen.

Hi, no it is not limited to 6 crawlers. 6 is the number I used just for this example. You can set 20 crawlers if your hardware allows that number.

Hi Adam, I was mistaken. We actually already have Content analysis and Email threading in the Tasks feature. These are under Step 3 (actions applied to these items). The only missing one is Generate Thumbnails.

Hi Adam, I will let the dev team know about these requests. For exporting encrypted items, you can create a saved search for Encrypted items, plus an exclude search for decrypted items. Then you can create a Task for the saved search and dedup the results, then export the items. As for the following tasks, we would need to add this functionality. Generate Thumbnails Content Analysis Email Threading

These formats are on our 'to do' list and should be available in around version 2.3 or later.

Hi Adam, We have the dedicated Tasks feature for building and running tasks. There are a lot of parameters and options to choose from when creating tasks so it would likely clutter up the Insight tab if we put the Tasks feature there.

Hi uscheerbaum, Currently there are no options for color redactions. We have more functionality for redactions on our 'to do' list, so this will likely be available in a future version.

Hi Todd, A single button to bring back the complete family would be useful in this case. Note that you can set the tagging preferences (File - Preferences - the Tagging tab) to tag the selected item, the parents, and the child items. This can be the default tagging preference.

Hi, this is not possible with the current version.

You can also use batching to batch the items, then assign the batches to the various reviewers. This is more for the review side though.

Hi, You could do this by first tagging the items that you want to share. Connect has its own embedded instant messaging feature. The tag can be dragged to the person you want to share the results with, and they will see the tag in their own IM. They can then click on the tag, and a cluster will be shown with those results that you want them to see. Note that the users will need these permissions. Main UI: can use Search Can send and receive Instant Messages

Hi, Have you actually run the email threading process of a selection of email types? E.g. Highlight the emails that you want to thread, Right click on the selection and select 'Email threading', then select the appropriate email threading options.

Hi 068, Have you logged on to the support site before submitting the ticket? If so, then maybe you can ask your IT team to help with the error. Perhaps they have blocked access to the support site, or have some security in place somewhere? Yes, it is always best to use the latest release. 2.1 has a number of new features that you can read in the release notes. Note that cases made with 2.0.1 need to be converted before you can use them in 2.1, but that is a straight forward process. Also, I expect that we will be releasing 2.1.1 within the next 2 weeks. Maybe it is better to wait for that release?

Hi 068, Can you submit a support ticket on the support portal please. We will need the case logs. Dont post them here, it is best to send them with the ticket that you create. Jon

Hi Adam, I will forward your requests to the development team. Re searching for emails which ONLY involve person A and person B. As you know, this is a bit of a manual process currently. Just thinking of ideas (and please chip in as well), would a window where you can manually type in the known email addresses work? When the addresses are entered, you click a search button and Intella shows the emails where these people must be senders and receivers. It could be expanded to allow for multiple email addresses for each person. Just an idea. I would have to check with the development team whether this could actually be done. Any other ideas? Jon

Hi Cayerpm, The "Print Report" option doesn't have any configuration unfortunately. It will always include "Other's Tags". What you can do is use a normal export to PDF format (right click the item in the Details table and select, export highlighted results, then select the PDF option). You will need to configure the export under the PDF Rendering Options window. 1) On the left side, select the top Configure button. 2) Expand the Review options 3) Uncheck the Other's tags option I hope this helps.

Hi, In an email thread you can have inclusive, and non-inclusive emails. When you read all of the Inclusive emails, you read all of the information in the entire thread (provided that there are no missing emails). The non-inclusive emails do not contain all of the information in the thread, and therefore do not need to be read. For example, if a thread contained 3 emails, and the last email contained the information from the first two emails, the last email will be inclusive. The first two emails won't have the information from the last email (because the last email was sent at a later date), so they are classified as non-inclusive. The hide non-inclusive button hide these emails leaving you with one email to read, which contains the entire thread.

Hi Qasimshah, Can you submit a support ticket please. We may require the log files so it is best to manage this issue through a support ticket. In the ticket, please give a full description of the issue (provide screenshots if necessary), list the software (e.g. Team or Connect), list the version that you are using and list your dongle number.