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jon.pearse

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Posts posted by jon.pearse

  1. Hi Shaun,

    The embedded images option should have OCRed the embedded images. We are not sure why that did not occur. Possibly the images were not .png, or ABBYY did not find anything in them? If you want us to take a look at the PDF then you can open a support ticket and send it to us for testing. 

    Note that the PDF document will not show any OCR if the image was OCRed. Only the embedded image will have OCR text attached to it. To OCR that PDF you will need to remove the 'empty only' filter as this PDF does have text and it is not empty.  

  2. Hi, note that the list of cases is stored in the Windows user profile that is used to start Connect. If you have Connect starting as a service with say AccountA then that is where the list of cases will reside. E.g. C:\Users\AccountA\AppData\Roaming\Intella.

    If the service is not started and you manually start Connect with AccountB (e.g. You are logged on to the server with AccountB and you start Connect from the desktop icon), then you will not see the cases in Connect. This is because Connect is looking in AccountB's user profile, which does not have any cases in it.

  3. Hi,

    We are not sure how Synology might be related to the case size. Can you provide more details like screenshots of Intella showing incorrect size and the size in explorer. If there is any information in the screenshots which is sensitive, then you can submit a support ticket in the support portal instead, and send the screenshots there in the ticket. 
     
    Another thing you can try is to copy the data to a local drive and see if the issue is reproducible. If it is not reproducible then it could be that the Synology system is reporting the wrong information.
  4. Hi Simon,

    The answer to your question is no and it is because it work like this. When you open with the external app, Intella will export the file from the original evidence source and it will be opened it in its native application (e.g. outside of Intella). Once you have made changes, the external app will ask you to save the file and to choose a file location. That is also outside or, and independent of Intella. The only way to get the file back into Intella is to index it as a new source. There is no file replacement feature in Intella at the moment, but that is on the road map to be added. 

  5. Hi,

    We will likely need the logs to investigate these errors. Can you submit a support ticket with the detail you have provided in this post via the support portal please. https://support.vound-software.com/

    We will also need:

    1) The case logs for the time period when these errors occurred.  
    2) The version you are using.
    3) Your dongle ID. This page shows several way to find your dongle ID. https://www.vound-software.com/software-downloads

  6. Vound is pleased to announce the official release of W4 1.1.4.

    For current W4 customers, W4 1.1.4 is available from the Downloads section of our website. You will need your dongle ID to download this update. More information can be found here: https://www.vound-software.com/software-downloads

    Users with a W4 1.1.x license on their dongle can use this version. If your dongle does not have this version, you will need to update your dongle using 'Dongle Manager.exe' which is located in the folder where W4 is installed on your system.

    Please read the Release Notes before installing or upgrading, to ensure you do not affect any active cases.

    Highlights

    Stability improvements across all components.

    Release Notes

    W4-1.1.4-Release-Notes.pdf

    For additional information, please visit our W4 website website.

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