Keaton Young

So that is something that we have been doing, tagging the batches based off of the Item ID's. One of the issues we are having is keeping emails in chrological order with their attachements in batches. We have a case with hundreds of thousands or emails and attachments. The client would like to review the documents and their attachments in chrological order. The client also does not want to click on the attachment tab when they open the file. Have either of you found a way to get emails in chrological order with their respective attachments? I have noticed that Item ID does not work.

Can we get a tool that will create batches(saved searches) of say 500 items or 100 items based on keyword search results so that we can help out clients with their workflow? This will be especially useful for those cases where the client is reviewing a large amount of documents and is using a list of keywords and there are multiple tags/hits. That way the document will be assigned once and will only be reviewed by one person.

Hello, I would like some help regarding handling exceptions in Intella. When I run across an exceptions and I want to reprocess, do I need to reindex the entire case? Is there a way to just reprocess the exception items? When I have processing errors, will they be able to be resolved by reprocessing? How can I tell if a PDF was unable to be OCR'd? Will it be a Processing Error? I/O error? Please advise, Keaton