In our support portal we receive many questions throughout the day, some can be answered in a few minutes, others may take days to answer. Typically, the determining factor on how quickly these tickets are resolved is the quality of the information provided by the customer.
First, I’ll start with some background information about our support process. Tickets vary in topics ranging from Intella/Connect issues, dongle activations, crashes, load files, processing issues, etc. Customer tickets that are very descriptive and contain information such as the system hardware/software, hard drive c