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Lucas

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Everything posted by Lucas

  1. Hello, As an admin user, I have access to multiple cases within Intella. In some instances, I have multiple cases for each of my clients. In order to group cases by client, I need to order them by name and use the client's name as a prefix. Something like that: E.g.: Client 1 Case 1 Client 1 Case 2 Client 1 Case 3 Client 2 Case 1 Client 2 Case 2 Client 3 Case 2 I think it would be interesting to group cases as texts in a summary. So you could minimize and maximize the groups to see them together. E.g.: Client 1: Case 1, Case 2, Case 3 Client 2: Case 1, Case 2, Case 3 Do you think this is possible? Thank you!
  2. My team is performing production import tests. Despite achieving some positive results, we still have some problems: 1. When checking for errors in the "match loadfile fields with Intella" portion, we encounter the following image, suggesting problems with the opt file, even though the preview of the items with redaction appeared to be correct. The loadfile can be proccessed even with these errors. The Map fields options were filled as in the following image. 2. After processing the loadfile, we realize that some items that should have a redacted image in the visualization panel do not have a image to display. All other files had their images preview displayed properly. Are there any particularities regarding the import of items with redaction we are missing? The dat and opt files are available in the attachments. export.dat export.opt
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