Hello,
As an admin user, I have access to multiple cases within Intella. In some instances, I have multiple cases for each of my clients. In order to group cases by client, I need to order them by name and use the client's name as a prefix. Something like that:
E.g.:
Client 1 Case 1
Client 1 Case 2
Client 1 Case 3
Client 2 Case 1
Client 2 Case 2
Client 3 Case 2
I think it would be interesting to group cases as texts in a summary. So you could minimize and maximize the groups to see them together.
E.g.:
Client 1: Case 1, Case 2, Case 3
Client 2: Case 1, Case 2, Case 3
Do you think this is possible?
Thank you!